Terms of Service

Effective August 31, 2026

These Terms of Service (“Terms”) govern your access to and use of the website at pillarandplank.com (the “Site”), which is operated by Pillar & Plank, LLC (“Pillar & Plank,” “we,” “us,” or “our”). By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

What this Site is

The Site is a general informational and marketing website describing who we are and the kind of work we do. It does not offer accounts, logins, payments, or online services, and nothing on it is an offer to enter into a contract.

No professional advice

Content on the Site is provided for general information only. It is not medical, clinical, legal, financial, tax, or other professional advice, and it should not be relied on as a substitute for advice from a qualified professional who knows your specific circumstances. Never disregard or delay seeking professional medical advice because of something you read here.

No client or professional relationship

Contacting us — including by emailing an address listed on the Site — does not create a client, consulting, provider–patient, or other professional relationship between you and Pillar & Plank, LLC. A relationship is formed only through a signed written agreement. Until then, please do not send us confidential or time-sensitive information.

Do not send protected health information

The Site and the email addresses listed on it are not intended for protected health information (PHI), patient records, or other sensitive personal or regulated data. Email is not a secure channel. Do not transmit PHI to us through this Site or by ordinary email. Any handling of PHI occurs only within separate systems governed by applicable agreements, including Business Associate Agreements where required.

Intellectual property

The Site and its contents — including text, design, layout, graphics, and code — are owned by Pillar & Plank, LLC or its licensors and are protected by copyright, trademark, and other laws. The Pillar & Plank name and marks are ours. You may view the Site and print or download individual pages for your own reference, but you may not copy, republish, modify, distribute, sell, or create derivative works from any part of it without our prior written permission.

Acceptable use

You agree not to:

• use the Site for any unlawful purpose or in violation of these Terms;
• attempt to gain unauthorized access to the Site, its servers, or related systems;
• interfere with or disrupt the Site, including through denial-of-service activity or the introduction of malicious code;
• scrape, harvest, or systematically collect content or contact information from the Site, including for training machine learning models, without our prior written permission; or
• misrepresent your identity or your affiliation with any person or organization when contacting us.

Third-party links and services

The Site may link to, or load resources from, third-party websites and services that we do not control. We provide these for convenience only. We are not responsible for the content, policies, or practices of any third party, and a link is not an endorsement.

Availability and changes to the Site

We may change, suspend, or discontinue any part of the Site at any time, with or without notice. We do not guarantee that the Site will be uninterrupted, error-free, or available at any particular time.

Disclaimer of warranties

The Site is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Pillar & Plank, LLC disclaims all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty as to the accuracy, completeness, or currency of the Site’s content.

Limitation of liability

To the fullest extent permitted by law, Pillar & Plank, LLC and its members, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to your use of or inability to use the Site, whether based in contract, tort, warranty, statute, or any other theory, and even if we have been advised of the possibility of such damages. Our total aggregate liability arising out of or relating to the Site will not exceed one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Indemnification

You agree to indemnify and hold harmless Pillar & Plank, LLC from any claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your use of the Site or your breach of these Terms.

Governing law

These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Washington County, Oregon have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Site, and you consent to personal jurisdiction and venue there.

Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the effective date above. Your continued use of the Site after a change takes effect means you accept the revised Terms.

Severability and entire agreement

If any provision of these Terms is held unenforceable, that provision will be limited or severed to the minimum extent necessary and the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of it. These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Site.

Contact

Questions about these Terms can be sent to hello@pillarandplank.com.

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